Shipping Costs of standard orders will be calculated by weight, dimensions, etc. We reserve the right to refuse or negotiate delivery fees for non-standard orders.
- We do not deliver to PO Box addresses.
- Parcels over 5kgs is considered overweight.
- Overweight orders may incur additional shipping fee (not including those in the Auckland area), we will contact you if the order will be overweight.
- We may require a signature on delivery if the order is valued over a certain threshold.
- We strongly recommend that you provide us with your contact number in case the couriers need to contact you.
- Delivery timeframe depends on the couriers, times may be slower due to ongoing challenges related to COVID-19.
- We aim to dispatch the orders within 24 hours – 48 hours (exclusive of Public Holidays).
Order and Collect
Order and Collect is a free service and available for most of our products. We will contact you once the order is ready; please present a photo ID, such as a New Zealand driver’s licence when you come to the physical store and collect your order.
Please feel free to email us on email@example.com if you have any questions, we will endeavor to get back to you as soon as possible.